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Trouble Logging In?
If you're having trouble accessing your account, you're in the right place. Select the option below that best describes your issue, and follow the steps to resolve it.
Retrieve Account Email
Your username is the agency email address you used when the account was created. If any of these apply, contact Customer Care to update the email on the account:
- Agency has altered their email format
- Significant time since last login
- Account was created at a different agency
Contact Customer Care at VAOCustomerCare@gotovao.com. Include any past email addresses, name changes, or previous agency names to help us locate the account.
Welcome! Let’s get you registered
Request VAO access by entering your information below to check eligibility through your agency for a VAO subscription. Once the eligibility check is complete, you’ll receive an email notification.